Introduction
Helix needed a HIPAA-conscious portal integrated with existing scheduling workflows.
Helix Patient Portal
Secure patient portal with appointment messaging and document access.
Client: Helix Health Group
Challenge
Patients relied on phone calls for routine document and appointment questions.
Objectives
- Reduce call volume
- Secure document delivery
- Clear patient UX
Solution
A custom PHP portal with role-based access, audit logging, and API sync to scheduling.
Key features
- Role-based access
- Document vault
- Message center
- Audit trails
Results
Support volume decreased for routine requests within the first quarter.
-22%
Call reduction
4.1k users
Adoption
“The portal feels trustworthy and finally fits how our clinics work.”
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