Introduction
Lumen wanted a unified digital experience across properties with better ancillary revenue.
Lumen Hospitality Platform
Multi-property booking and upsell experience with CRM sync.
Client: Lumen Hotels
Challenge
Disconnected booking widgets and CRM gaps limited personalization.
Objectives
- Unify booking UX
- Sync guest profiles
- Increase upsells
Solution
A custom booking layer integrated with property systems and HubSpot.
Key features
- Unified booking UI
- Upsell modules
- CRM guest sync
Results
Ancillary attach rate improved across participating properties.
+14%
Upsell attach
6
Properties
“A rare team that balances guest experience with operational reality.”
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